Shipping Information

All Available Shipping Options:

Pick up at our location: Download Curbside Instructions form and return to sales@customcraftworks.com.
Curbside Instructions
Dock to dock: Shipment will be picked up from Custom Craftworks dock and delivered to the customers dock or loading bay area. The customer is responsible for moving the item from the delivery truck, either by loading dock or forklift.
Liftgate Delivery (Curbside): Shipment will be picked up from Custom Craftworks dock and delivered to the customer via Liftgate and will be placed on the curb. It will be the customer’s responsibility to move the shipment inside.
Inside/1st Threshold Delivery: Shipment will be picked up from Custom Craftworks dock and delivered to the customer. A Liftgate will be used and the shipment will be placed inside a garage or into the entrance of the building. It will be the customer’s responsibility to move the shipment to the room of choice. NOTE: This is ground floor threshold; product will not be moved up or down any stairs for any reason.
White Glove Delivery: Shipment will be picked up from Custom Craftworks dock and delivered to the customer. This delivery includes placement in the room of choice and dunnage removal, no assembly will take place. REQUIRED: Floor Level _____

We are unable to process shipping to APO, FPO or DPO addresses on our website.
Please call to place your order.

Once you place your order, it will be processed the next business day. If your item is in stock, it will be shipped within 1 week. If your product must be produced (e.g., a table). Lead times will vary. If you require a faster ship date, please contact us at 800-627-2387 to discuss your options.

Delivery time starts from the date the shipment leaves our location. The number of days depends upon how far you are from our factory in Springfield, Oregon, or Watertown, South Dakota. Delivery can vary depending on product and carrier, and shipping time frames can range between 1-14 business days. Once your order is shipped, you will receive an invoice via email with your tracking information for your convenience. Accessories are shipped with no signature required, but tables will require a signature for your protection.

Portable Tables and Accessories are shipped via either UPS or FedEx Ground Standard Service within the 48 continental United States. For deliveries to APO/FPO, Alaska, and Hawaii shipping will be done using the United States Postal Service or FedEx, with the rate pending regulations on size and weight of the ordered item(s).

Larger items such as Stationary and Electric Lift Tables will be shipped via LTL freight carrier. Curbside Delivery, Lift Gate, and Notification are included in our standard service. We quote this service as it is the most affordable and convenient for most of our customers. This means the product will be delivered to the curbside of your home or business, with a phone call ahead giving you a window of time in which they will deliver. It will not include inside delivery. The tables will be packaged on a pallet, and will require that you unband, remove the table and discard the debris. The shipping company will only deliver the table. If you require inside delivery, delivery up stairs, debris removal or set up, these can all be arranged, but require a custom ship quote and additional charges will apply. White glove delivery is much more expensive, but typically includes: an appointment time, delivery inside, set up and debris removal. Please contact us and we will gladly arrange this type of shipment for you for an additional charge. Please note each freight company can be slightly different in the exact level of service they provide as they are independently operated.

We can ship your product to just about any international location. Please contact us for an estimated cost for shipping to your country. We will need the following information: Country, City, Postal Code and the item description that you would like to purchase. Please note that all prices shown are in United States dollars and exclude any additional international shipping charges that could include customs clearance, local taxes, duties, VAT or international electrical configurations.

Broker information needs to be provided before any international order can be placed.

Multiple massage table/massage chair purchases offer better shipping rates. Please contact us and we will work with you to determine a rate based on the size and destination of your order.

Shipping options such as expedited delivery and insurance are available for additional costs. Please contact us to find out more.

If your product packaging appears damaged and you suspect shipping damage, notify your delivery driver immediately, and write “damaged” along with your signature. Contact Custom Craftworks Service Department immediately so we can assist you with the freight claim process. They can be reached at service@customcraftworks.com or 800-743-7738.

Retain all original packaging, as ship damage claims cannot be processed without the original packaging. Even if your product appears undamaged, please inspect the contents of your package carefully before throwing away the packaging materials.

Custom Craftworks is not responsible for stolen packages.